Comments on: British Airways Baggage Claim and compensation for lost or mishandled luggage http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage Who is John Kenneth Galbraith? Tue, 31 Jan 2012 14:26:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Pixy http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-275 Pixy Fri, 06 Jan 2012 23:32:44 +0000 http://mintme.com/?p=1#comment-275 BA is the worst airline on international route,still can't find my suitcase since october2011, and all I get is 'it happens' they delayed our flight out of NiGeria and as a result we missed our connecting flight to LA, put us up in a small hotel and had us re-check our baggage in the next morning b4 flying, on getting to LA I couldn't find one of my bags, after reporting It was seen on the system as one of the bags not checked in, and asked to give a few days for it to be delivered,till date it hasn't been found...and they expect you to provide receipts for everything you claim was in...question-who shops for gifts and personal clothings and keep the receipts 'incase they go missing' ???? And they never ever pick the number the provide when you call, lost all my most expensive shoes and shirts, not to ,mention money(which of course I can't claim) that will be the last they see me flying with them! BA is the worst airline on international route,still can’t find my suitcase since october2011, and all I get is ‘it happens’ they delayed our flight out of NiGeria and as a result we missed our connecting flight to LA, put us up in a small hotel and had us re-check our baggage in the next morning b4 flying, on getting to LA I couldn’t find one of my bags, after reporting It was seen on the system as one of the bags not checked in, and asked to give a few days for it to be delivered,till date it hasn’t been found…and they expect you to provide receipts for everything you claim was in…question-who shops for gifts and personal clothings and keep the receipts ‘incase they go missing’ ???? And they never ever pick the number the provide when you call, lost all my most expensive shoes and shirts, not to ,mention money(which of course I can’t claim) that will be the last they see me flying with them!

]]> By: caroline ginel http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-244 caroline ginel Sat, 12 Nov 2011 12:58:35 +0000 http://mintme.com/?p=1#comment-244 BA lost my bag 1 year an one month ago bow, after spending so much time on the phone to only reach stupid answer machines, and send email that don't seem to arrive, i finally got something today, an email telling me they will only pay half of what i am claiming, and they refuse to pay for my medications they lost and i had to replace (not the easiest thing to replace!) anyway i will keep on fighting until i get more than half what i am due, good luck to everyone, keep on fighting sometimes it's worth it! BA lost my bag 1 year an one month ago bow, after spending so much time on the phone to only reach stupid answer machines, and send email that don’t seem to arrive, i finally got something today, an email telling me they will only pay half of what i am claiming, and they refuse to pay for my medications they lost and i had to replace (not the easiest thing to replace!) anyway i will keep on fighting until i get more than half what i am due, good luck to everyone, keep on fighting sometimes it’s worth it!

]]> By: bernard doraiswamy http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-235 bernard doraiswamy Thu, 29 Sep 2011 05:34:51 +0000 http://mintme.com/?p=1#comment-235 IM STILL FACING ALOT OF PROBLEM WITH THIS BRITISH AIRWAYS I HVE TRAVELLED FROM LONDON HEATHROW AIRPORT TO MUMBAI AIRPORT (INDIA) FROM THE FLIGHT BA 199 N I HAD A BAGGAGE MISSING SO I PUT A COMPLAINT FOR MY MISSING BAGGAGE N EVERYDAY WHEN I CALL TO KNOW THE STATUS OF MY MISSING BAGGAGE THE ONLY ANSWER I GET THE BAG IS STILL UNDER TRACING N NOW ITS GOING ON N ON TILL IT WAS 21 DAYS THEN THEY TOLD ME TO PUT A CLAIM FOR UR COMPENSATION N WHEN I DID SO I HAVE NOT RECEIVED ANY FEED BACK FROM THEM I THINK THE BRITISH AIRWAYS STAFF FROM THE MANAGERS LEVEL TILL THE GROUND STAFF ALL ARE HAVING A GOOD TIME WITH MY BAG PROBABLY THEY HAVE SHARED ALL MY GOODS AMONG THEMSELVES AND NOW THEY ARE MAKING EXCUSES OF THEY CANT TRACE A BAG . I THINK EVERY TIME THEY DO THE SAME THING TO ALL THE PASSENGERS WHICH IS REALY A SHAME TO HOPELESS COMPANY LIKE BRITISH AIRWAYS IM STILL FACING ALOT OF PROBLEM WITH THIS BRITISH AIRWAYS I HVE TRAVELLED FROM LONDON HEATHROW AIRPORT TO MUMBAI AIRPORT (INDIA) FROM THE FLIGHT BA 199 N I HAD A BAGGAGE MISSING SO I PUT A COMPLAINT FOR MY MISSING BAGGAGE N EVERYDAY WHEN I CALL TO KNOW THE STATUS OF MY MISSING BAGGAGE THE ONLY ANSWER I GET THE BAG IS STILL UNDER TRACING N NOW ITS GOING ON N ON TILL IT WAS 21 DAYS THEN THEY TOLD ME TO PUT A CLAIM FOR UR COMPENSATION N WHEN I DID SO I HAVE NOT RECEIVED ANY FEED BACK FROM THEM I THINK THE BRITISH AIRWAYS STAFF FROM THE MANAGERS LEVEL TILL THE GROUND STAFF ALL ARE HAVING A GOOD TIME WITH MY BAG PROBABLY THEY HAVE SHARED ALL MY GOODS AMONG THEMSELVES AND NOW THEY ARE MAKING EXCUSES OF THEY CANT TRACE A BAG . I THINK EVERY TIME THEY DO THE SAME THING TO ALL THE PASSENGERS WHICH IS REALY A SHAME TO HOPELESS COMPANY LIKE BRITISH AIRWAYS

]]> By: Lizzy http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-232 Lizzy Wed, 14 Sep 2011 04:28:57 +0000 http://mintme.com/?p=1#comment-232 Hi- I just read this earlier and not even sure if the website is around anymore. So Im from the UK and live in San Francisco with my husband and 2 children. We went back to the UK for 3 weeks and flew back last Monday 5th Sept 2011. After a ling flight with a 2 and 4 year old it was clear my baggage had not turned up:( Terminal 5 at Heathrow Airport ( London) phoned the next day to ask my name, address and was I missing luggage. After having such a sigh of relief my luggage had been found I was told it would fly out on 7th Sept and be delivered to my house. To cut a really long story short, amongst 2 trips to Dan Francisco Airport and many emails to London Heathrow, my suitcase is lost. My goodness what a horrible experience!! So it was lost, found and lost!! I'm devestated and silly me had, computer with everything on there, 2 pairs of new glasses my parents had brought me, camera, gifts, clothes.... I'm struggling and not sure what to do :( edit 21 days!! How could they loose it twice with tracking record?? Anyway sorry everyone else went through this. 7 others on my flight assail but they had them returned. Unlucky me. I think the lady who originally weighed the luggage forgot to tag my suitcase as we were busy going over paperwork as the person dho called me next day said the only way they found me was because of my own label. Hope this makes sence. On my iPhone.... If anyone can give me any advice as I feel helpless and do upset and what a terrible experience I would be glad to gear from you:) Kind Regards Lizzy Hi- I just read this earlier and not even sure if the website is around anymore.
So Im from the UK and live in San Francisco with my husband and 2 children. We went back to the UK for 3 weeks and flew back last Monday 5th Sept 2011. After a ling flight with a 2 and 4 year old it was clear my baggage had not turned up:( Terminal 5 at Heathrow Airport ( London) phoned the next day to ask my name, address and was I missing luggage. After having such a sigh of relief my luggage had been found I was told it would fly out on 7th Sept and be delivered to my house. To cut a really long story short, amongst 2 trips to Dan Francisco Airport and many emails to London Heathrow, my suitcase is lost. My goodness what a horrible experience!! So it was lost, found and lost!! I’m devestated and silly me had, computer with everything on there, 2 pairs of new glasses my parents had brought me, camera, gifts, clothes…. I’m struggling and not sure what to do :( edit 21 days!! How could they loose it twice with tracking record?? Anyway sorry everyone else went through this. 7 others on my flight assail but they had them returned. Unlucky me. I think the lady who originally weighed the luggage forgot to tag my suitcase as we were busy going over paperwork as the person dho called me next day said the only way they found me was because of my own label. Hope this makes sence. On my iPhone….
If anyone can give me any advice as I feel helpless and do upset and what a terrible experience I would be glad to gear from you:)
Kind Regards
Lizzy

]]> By: elisabeth jensen http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-230 elisabeth jensen Tue, 14 Jun 2011 15:21:14 +0000 http://mintme.com/?p=1#comment-230 Ba lost my bagage over 6 weeks ago, they dont answer at all and i send them all my original tickets. i am chocked i dont know what to do. how ca n this be possible??? IN SWEDEN THE LANDVETTER AIRPORT RECOMENDED ME TO WRIGHT TO THEM IN GERMANY AND GIVE THEM A CLAIM ON MY LOSS, BUT THEY DONT ANSWER!! i AM GOING CRAZY..WHY DOESNT ANYBODY STOP THEM FROM DOING WHAT THEY DO FOR SO LONG?? DONT THEY HAVE RESPONEBILITY??? MOTHERFUCKERS, AND THIEFS ALL OF THEM. STEEL PEOPLES BAGAGE THATS WHAT THEY DO AND GETTING AAY WITH IT Ba lost my bagage over 6 weeks ago, they dont answer at all and i send them all my original tickets. i am chocked i dont know what to do. how ca n this be possible??? IN SWEDEN THE LANDVETTER AIRPORT RECOMENDED ME TO WRIGHT TO THEM IN GERMANY AND GIVE THEM A CLAIM ON MY LOSS, BUT THEY DONT ANSWER!! i AM GOING CRAZY..WHY DOESNT ANYBODY STOP THEM FROM DOING WHAT THEY DO FOR SO LONG?? DONT THEY HAVE RESPONEBILITY??? MOTHERFUCKERS, AND THIEFS ALL OF THEM. STEEL PEOPLES BAGAGE THATS WHAT THEY DO AND GETTING AAY WITH IT

]]> By: Rick Patino http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-198 Rick Patino Wed, 04 Aug 2010 07:02:08 +0000 http://mintme.com/?p=1#comment-198 One of my bags were lost last week from PHX AZ to STR Germany. What a horrific ordeal! No one at BA gave a damn and the lack of Customer service was applaling. Plenty of Lip service just to shut me up! I just wanted to know if my bag was even checked in at PHX but they could not even call U.S. or give me access to thier supervisor..this really pissed me off! BA reps repeatly said they will call me back but not once did they. The bag contained ALL my wife's shoes, custome taliored pants @ $300 and my favorite leather jacket.. so long my old friend.. One BA guy said to buy stuff and save the reciept but I wanted this in writting via e-mail but of course he was not allowed to send me this bit of wisdom. Beside we had zero time to shop or even where could we shop - we did not rent a car and the biggest Stat was to far? Luckly or unluckly the bag arrive on the last night prior to departure..minus my True Religion pants, UGH boots, and my old friend.. go figure. They did offer to upgrade us to 1st class but wait .. sorry it was full and so was Biz. Yet we seen open places once on board??!!?? People please dont let them do this to us! I am going to file a claim at AZ small claims court and forget the BA claim forms with the +8week responce time.. of couse they have Lawyers galore but stay tune for Mein Kampf RICK 480 284-1600 One of my bags were lost last week from PHX AZ to STR Germany. What a horrific ordeal! No one at BA gave a damn and the lack of Customer service was applaling. Plenty of Lip service just to shut me up! I just wanted to know if my bag was even checked in at PHX but they could not even call U.S. or give me access to thier supervisor..this really pissed me off! BA reps repeatly said they will call me back but not once did they.

The bag contained ALL my wife’s shoes, custome taliored pants @ $300 and my favorite leather jacket.. so long my old friend.. One BA guy said to buy stuff and save the reciept but I wanted this in writting via e-mail but of course he was not allowed to send me this bit of wisdom.
Beside we had zero time to shop or even where could we shop – we did not rent a car and the biggest Stat was to far?

Luckly or unluckly the bag arrive on the last night prior to departure..minus my True Religion pants, UGH boots, and my old friend.. go figure.

They did offer to upgrade us to 1st class but wait .. sorry it was full and so was Biz. Yet we seen open places once on board??!!??

People please dont let them do this to us! I am going to file a claim at AZ small claims court and forget the BA claim forms with the +8week responce time.. of couse they have Lawyers galore but stay tune for Mein Kampf
RICK 480 284-1600

]]> By: David Ross http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-183 David Ross Wed, 10 Feb 2010 03:17:14 +0000 http://mintme.com/?p=1#comment-183 I am interested in your correspondent's blog...Simon C 4 May 2009 referring to a class action lawsuit against BA for US passengers alleging "reckless handling". my client lost the benefit of a 16 day "trip of a lifetime" in Feb 09 travelling business class with BA when BA lost her luggage on the Sydney -London leg where she was connecting to a Munich flight. She had to cancel some business and turn up to other meetings in the clothes she wore out of Sydney Summer. Luggage turned as she was about to leave on London flight bound for Vancouver.Flight delays and a squalid overnight hotel stay with starvation level food voucher, followed with indifference and discourtesy from BA staff regardless of Biz class tickets. On delayed arrival in Vancouver, no luggage again!!! Her on-flight to a Rockies ski resort meant she had to depend on Vancouver to find her luggage. It turned up 9 days later, the night before she was due to return to Vancouver. In the meantime all she had to wear was what she wore or could borrow, because the ski resort did not carry much stock of clothes or substitutes for her packed requirements. It was a Au$ 24,000 disaster. Please do not publish this as a blog without consent of my client, as it may prejudice negotiations with BA. There is a line of authority in Australia based on the common law concept of "fundamental breach" of contract, which says that there are certain fundamentals in contract which can't be disclaimed by exemption clauses. The fundamentals are "transfer me and my luggage safely from A to B". Perhaps the US lawyers are looking at that. Trouble is getting around the international conventions (Warsaw, Montreal) which acknowledge liability for damage but circumscribe the payout. Can you put me in touch with Simon C so I can enquire whether he knows the name of the US Attorneys who are planning to commence a class action to which my client might be interested in participating? I am interested in your correspondent’s blog…Simon C 4 May 2009 referring to a class action lawsuit against BA for US passengers alleging “reckless handling”. my client lost the benefit of a 16 day “trip of a lifetime” in Feb 09 travelling business class with BA when BA lost her luggage on the Sydney -London leg where she was connecting to a Munich flight. She had to cancel some business and turn up to other meetings in the clothes she wore out of Sydney Summer. Luggage turned as she was about to leave on London flight bound for Vancouver.Flight delays and a squalid overnight hotel stay with starvation level food voucher, followed with indifference and discourtesy from BA staff regardless of Biz class tickets. On delayed arrival in Vancouver, no luggage again!!! Her on-flight to a Rockies ski resort meant she had to depend on Vancouver to find her luggage. It turned up 9 days later, the night before she was due to return to Vancouver. In the meantime all she had to wear was what she wore or could borrow, because the ski resort did not carry much stock of clothes or substitutes for her packed requirements. It was a Au$ 24,000 disaster. Please do not publish this as a blog without consent of my client, as it may prejudice negotiations with BA.

There is a line of authority in Australia based on the common law concept of “fundamental breach” of contract, which says that there are certain fundamentals in contract which can’t be disclaimed by exemption clauses. The fundamentals are “transfer me and my luggage safely from A to B”. Perhaps the US lawyers are looking at that. Trouble is getting around the international conventions (Warsaw, Montreal) which acknowledge liability for damage but circumscribe the payout.

Can you put me in touch with Simon C so I can enquire whether he knows the name of the US Attorneys who are planning to commence a class action to which my client might be interested in participating?

]]> By: jadzia lewicki http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-180 jadzia lewicki Sat, 30 Jan 2010 12:26:15 +0000 http://mintme.com/?p=1#comment-180 If your luggage was lost for a few days but then delivered you should consider yourselves very lucky. Mine was lost on a trip from Rome to Vancouver on September 22, 2009, and to-date January 30, 2010, still no sign of it and no refund or compensation, from British Airways, for all my best clothes and gifts purchased in Rome. Has anyone out there had better luck with B.A.? If your luggage was lost for a few days but then delivered you should consider yourselves very lucky. Mine was lost on a trip from Rome to Vancouver on September 22, 2009, and to-date January 30, 2010, still no sign of it and no refund or compensation, from British Airways, for all my best clothes and gifts purchased in Rome. Has anyone out there had better luck with B.A.?

]]> By: Easyjet hold bags vs. hand bags | MintMe http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-168 Easyjet hold bags vs. hand bags | MintMe Wed, 04 Nov 2009 22:39:40 +0000 http://mintme.com/?p=1#comment-168 [...] argue that hold baggage is the suitcase whose colour, shape and make you need to remember when you claim your compensation for lost or mishandled luggage. Filed under Uncategorized Tagged with hate british airways « The Co-operative Bank [...] [...] argue that hold baggage is the suitcase whose colour, shape and make you need to remember when you claim your compensation for lost or mishandled luggage. Filed under Uncategorized Tagged with hate british airways « The Co-operative Bank [...]

]]> By: Neil Pande http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-159 Neil Pande Fri, 25 Sep 2009 04:17:32 +0000 http://mintme.com/?p=1#comment-159 We have had the exact same scenario. It has been almost 3 months since we filed a claim but there is nothing concrete. We were trav elling as a family of 3 to the US for a holiday and got our luggage only after 14 days. It did come to our Boston address after 5 days, but we had left for LA by then. Inconvenience, we did understand, but this delay is driving us crazy. We have had the exact same scenario. It has been almost 3 months since we filed a claim but there is nothing concrete. We were trav elling as a family of 3 to the US for a holiday and got our luggage only after 14 days. It did come to our Boston address after 5 days, but we had left for LA by then. Inconvenience, we did understand, but this delay is driving us crazy.

]]>