Comments on: British Airways Baggage Claim and compensation for lost or mishandled luggage http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage Who is John Kenneth Galbraith? Wed, 04 Aug 2010 07:02:08 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Rick Patino http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-198 Rick Patino Wed, 04 Aug 2010 07:02:08 +0000 http://mintme.com/?p=1#comment-198 One of my bags were lost last week from PHX AZ to STR Germany. What a horrific ordeal! No one at BA gave a damn and the lack of Customer service was applaling. Plenty of Lip service just to shut me up! I just wanted to know if my bag was even checked in at PHX but they could not even call U.S. or give me access to thier supervisor..this really pissed me off! BA reps repeatly said they will call me back but not once did they. The bag contained ALL my wife's shoes, custome taliored pants @ $300 and my favorite leather jacket.. so long my old friend.. One BA guy said to buy stuff and save the reciept but I wanted this in writting via e-mail but of course he was not allowed to send me this bit of wisdom. Beside we had zero time to shop or even where could we shop - we did not rent a car and the biggest Stat was to far? Luckly or unluckly the bag arrive on the last night prior to departure..minus my True Religion pants, UGH boots, and my old friend.. go figure. They did offer to upgrade us to 1st class but wait .. sorry it was full and so was Biz. Yet we seen open places once on board??!!?? People please dont let them do this to us! I am going to file a claim at AZ small claims court and forget the BA claim forms with the +8week responce time.. of couse they have Lawyers galore but stay tune for Mein Kampf RICK 480 284-1600 One of my bags were lost last week from PHX AZ to STR Germany. What a horrific ordeal! No one at BA gave a damn and the lack of Customer service was applaling. Plenty of Lip service just to shut me up! I just wanted to know if my bag was even checked in at PHX but they could not even call U.S. or give me access to thier supervisor..this really pissed me off! BA reps repeatly said they will call me back but not once did they.

The bag contained ALL my wife’s shoes, custome taliored pants @ $300 and my favorite leather jacket.. so long my old friend.. One BA guy said to buy stuff and save the reciept but I wanted this in writting via e-mail but of course he was not allowed to send me this bit of wisdom.
Beside we had zero time to shop or even where could we shop – we did not rent a car and the biggest Stat was to far?

Luckly or unluckly the bag arrive on the last night prior to departure..minus my True Religion pants, UGH boots, and my old friend.. go figure.

They did offer to upgrade us to 1st class but wait .. sorry it was full and so was Biz. Yet we seen open places once on board??!!??

People please dont let them do this to us! I am going to file a claim at AZ small claims court and forget the BA claim forms with the +8week responce time.. of couse they have Lawyers galore but stay tune for Mein Kampf
RICK 480 284-1600

]]> By: David Ross http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-183 David Ross Wed, 10 Feb 2010 03:17:14 +0000 http://mintme.com/?p=1#comment-183 I am interested in your correspondent's blog...Simon C 4 May 2009 referring to a class action lawsuit against BA for US passengers alleging "reckless handling". my client lost the benefit of a 16 day "trip of a lifetime" in Feb 09 travelling business class with BA when BA lost her luggage on the Sydney -London leg where she was connecting to a Munich flight. She had to cancel some business and turn up to other meetings in the clothes she wore out of Sydney Summer. Luggage turned as she was about to leave on London flight bound for Vancouver.Flight delays and a squalid overnight hotel stay with starvation level food voucher, followed with indifference and discourtesy from BA staff regardless of Biz class tickets. On delayed arrival in Vancouver, no luggage again!!! Her on-flight to a Rockies ski resort meant she had to depend on Vancouver to find her luggage. It turned up 9 days later, the night before she was due to return to Vancouver. In the meantime all she had to wear was what she wore or could borrow, because the ski resort did not carry much stock of clothes or substitutes for her packed requirements. It was a Au$ 24,000 disaster. Please do not publish this as a blog without consent of my client, as it may prejudice negotiations with BA. There is a line of authority in Australia based on the common law concept of "fundamental breach" of contract, which says that there are certain fundamentals in contract which can't be disclaimed by exemption clauses. The fundamentals are "transfer me and my luggage safely from A to B". Perhaps the US lawyers are looking at that. Trouble is getting around the international conventions (Warsaw, Montreal) which acknowledge liability for damage but circumscribe the payout. Can you put me in touch with Simon C so I can enquire whether he knows the name of the US Attorneys who are planning to commence a class action to which my client might be interested in participating? I am interested in your correspondent’s blog…Simon C 4 May 2009 referring to a class action lawsuit against BA for US passengers alleging “reckless handling”. my client lost the benefit of a 16 day “trip of a lifetime” in Feb 09 travelling business class with BA when BA lost her luggage on the Sydney -London leg where she was connecting to a Munich flight. She had to cancel some business and turn up to other meetings in the clothes she wore out of Sydney Summer. Luggage turned as she was about to leave on London flight bound for Vancouver.Flight delays and a squalid overnight hotel stay with starvation level food voucher, followed with indifference and discourtesy from BA staff regardless of Biz class tickets. On delayed arrival in Vancouver, no luggage again!!! Her on-flight to a Rockies ski resort meant she had to depend on Vancouver to find her luggage. It turned up 9 days later, the night before she was due to return to Vancouver. In the meantime all she had to wear was what she wore or could borrow, because the ski resort did not carry much stock of clothes or substitutes for her packed requirements. It was a Au$ 24,000 disaster. Please do not publish this as a blog without consent of my client, as it may prejudice negotiations with BA.

There is a line of authority in Australia based on the common law concept of “fundamental breach” of contract, which says that there are certain fundamentals in contract which can’t be disclaimed by exemption clauses. The fundamentals are “transfer me and my luggage safely from A to B”. Perhaps the US lawyers are looking at that. Trouble is getting around the international conventions (Warsaw, Montreal) which acknowledge liability for damage but circumscribe the payout.

Can you put me in touch with Simon C so I can enquire whether he knows the name of the US Attorneys who are planning to commence a class action to which my client might be interested in participating?

]]> By: jadzia lewicki http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-180 jadzia lewicki Sat, 30 Jan 2010 12:26:15 +0000 http://mintme.com/?p=1#comment-180 If your luggage was lost for a few days but then delivered you should consider yourselves very lucky. Mine was lost on a trip from Rome to Vancouver on September 22, 2009, and to-date January 30, 2010, still no sign of it and no refund or compensation, from British Airways, for all my best clothes and gifts purchased in Rome. Has anyone out there had better luck with B.A.? If your luggage was lost for a few days but then delivered you should consider yourselves very lucky. Mine was lost on a trip from Rome to Vancouver on September 22, 2009, and to-date January 30, 2010, still no sign of it and no refund or compensation, from British Airways, for all my best clothes and gifts purchased in Rome. Has anyone out there had better luck with B.A.?

]]> By: Easyjet hold bags vs. hand bags | MintMe http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-168 Easyjet hold bags vs. hand bags | MintMe Wed, 04 Nov 2009 22:39:40 +0000 http://mintme.com/?p=1#comment-168 [...] argue that hold baggage is the suitcase whose colour, shape and make you need to remember when you claim your compensation for lost or mishandled luggage. Filed under Uncategorized Tagged with hate british airways « The Co-operative Bank [...] [...] argue that hold baggage is the suitcase whose colour, shape and make you need to remember when you claim your compensation for lost or mishandled luggage. Filed under Uncategorized Tagged with hate british airways « The Co-operative Bank [...]

]]> By: Neil Pande http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-159 Neil Pande Fri, 25 Sep 2009 04:17:32 +0000 http://mintme.com/?p=1#comment-159 We have had the exact same scenario. It has been almost 3 months since we filed a claim but there is nothing concrete. We were trav elling as a family of 3 to the US for a holiday and got our luggage only after 14 days. It did come to our Boston address after 5 days, but we had left for LA by then. Inconvenience, we did understand, but this delay is driving us crazy. We have had the exact same scenario. It has been almost 3 months since we filed a claim but there is nothing concrete. We were trav elling as a family of 3 to the US for a holiday and got our luggage only after 14 days. It did come to our Boston address after 5 days, but we had left for LA by then. Inconvenience, we did understand, but this delay is driving us crazy.

]]> By: Simon C http://www.mintme.com/british-airways-baggage-claim-and-compensation-for-lost-or-mishandled-luggage/comment-page-1#comment-65 Simon C Mon, 04 May 2009 00:12:17 +0000 http://mintme.com/?p=1#comment-65 There is a US law company who are filing a class action lawsuit against BA on behalf of US customers citing “Reckless Handling”. If proven, it will remove the limit of liability, and prove to be very expensive for BA. There is a US law company who are filing a class action lawsuit against BA on behalf of US customers citing “Reckless Handling”. If proven, it will remove the limit of liability, and prove to be very expensive for BA.

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