How to recover your account if you lost both your password and 2FA device

If you’ve lost access to your MintMe.com account and no longer have your 2FA (two-factor authentication) device, follow the steps below to recover your account.

Step 1: Contact us

Send an email to support@mintme.com with the subject line: “Lost 2FA and password – Account Recovery Request.”
Make sure to use the email address linked to your MintMe.com account.

Step 2: Verification process

To verify your identity, you will be asked a few questions related to your account. Providing accurate answers will help us process your request faster.

Step 3: We’ll help you recover access

After verifying your information, we will disable 2FA for your account.
Once 2FA is disabled, you can reset your password by clicking "Forgot Password" on the MintMe.com login page.

Note:

After you regain access, we strongly recommend re-enabling 2FA using a new device.

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